Frequently Asked Questions


Explore answers to common platform questions.

  • This site can't be reached error for manage.ensighten.com

    Question

    I am getting an error when trying to access manage.ensighten.com. Is the platform down?

    err_connection_refused.png

    Potential Cause

    To ensure our platform is as secure as possible, on May 12, 2022 we removed support HTTP protocol when accessing our platform, manage.ensighten.com. It is now only accessible using HTTPS protocol. Most browsers should handle this automatically, even if an attempt is made from an older link that may have HTTP as the protocol.

    Solution

    If this issue suddenly occurs after May 12, 2022, while trying to reach the platform login page and your browser does not handle this automatically for any reason, manually change the protocol to HTTPS in the address window.