Frequently Asked Questions
Explore answers to common platform questions.
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VPN/Whitelist accounts must be on the network to see help center
VPN
Customers whom are behind a VPN enabled on their accounts must be on that network in order to access the help center.
Whitelist
Customers whom have whitelist enabled on their accounts must be on the listed IP in order to access the help center. To have your IP added contact the account admin within your organization.
If you continue to have issues please contact Ensighten Support Team.
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This site can't be reached error for manage.ensighten.com
Question
I am getting an error when trying to access
manage.ensighten.com
. Is the platform down?Potential Cause
To ensure our platform is as secure as possible, on May 12, 2022 we removed support
HTTP
protocol when accessing our platform,manage.ensighten.com
. It is now only accessible usingHTTPS
protocol. Most browsers should handle this automatically, even if an attempt is made from an older link that may haveHTTP
as the protocol.Solution
If this issue suddenly occurs after May 12, 2022, while trying to reach the platform login page and your browser does not handle this automatically for any reason, manually change the protocol to
HTTPS
in the address window.